Booking terms
Cancellations & rescheduling
What happens if you need to move or cancel a session, and what I ask of you in return.
Rescheduling
If you need to move your session, please let me know at least [48] hours before your appointment and we will find another time that works. There is no charge for rescheduling within that window.
Cancelling
Cancellations made more than [48] hours before your session are refunded in full, less any payment processing fee.
Cancellations made within [48] hours of your session are charged at [50%] of the session fee, as the time has been held for you and is unlikely to be filled.
If you do not attend and have not been in touch, the full session fee is charged.
Deposits
[A deposit of £X is taken at the time of booking and is deducted from your session fee. Deposits are refundable if you cancel more than 48 hours before your session.]
If I need to cancel
If I have to cancel or move a session, you will be offered the next available time or a full refund, whichever you prefer.
Packages
Package sessions follow the same notice periods. [Packages are valid for X months from the date of the first session. Payment plans continue as agreed regardless of individual session moves.]
Lateness
If you arrive late, we will use the time remaining in your booked slot so that the next client is not kept waiting.
Illness & emergencies
Life happens. If something urgent or unavoidable comes up, please get in touch and I will do what I reasonably can to help.
Last updated: [date]. Questions about this page: [email protected].